Dear Comcast Customer Support,
You are broken. I don’t blame you for what you are, but you need to change. I don’t normally say that because I believe entities have a right to exist as they please – whether their choices lead them towards salvation or destruction. But in your case I will make an exception.
I understand something as large as you has some inefficiencies. You are truly a behemoth. But there are a couple types of behemonths: the first one is large because it has exercised and grown and shown not only tremendous discipline but insight. It has made tough decisions and reshaped itself into its ideal self image. The second type, on the other hand, is a behemoth because it has become lazy and fat, gathering excess weight almost imperceptibly over the years until its standards slowly disintegrate and little trace of its original goodness remains. The latter, unfortunately, is what you have become.