An Open Letter to Comcast Customer Support

Dear Comcast Customer Support,

You are broken. I don’t blame you for what you are, but you need to change. I don’t normally say that because I believe entities have a right to exist as they please – whether their choices lead them towards salvation or destruction. But in your case I will make an exception.

I understand something as large as you has some inefficiencies. You are truly a behemoth. But there are a couple types of behemonths: the first one is large because it has exercised and grown and shown not only tremendous discipline but insight. It has made tough decisions and reshaped itself into its ideal self image. The second type, on the other hand, is a behemoth because it has become lazy and fat, gathering excess weight almost imperceptibly over the years until its standards slowly disintegrate and little trace of its original goodness remains. The latter, unfortunately, is what you have become.

Down with Daylight Saving Time. Or Standard Time. Just Pick One.

I’ve decided that I’m going to protest Standard Time the next time that shift happens, next fall. I dislike having to reset all my clocks twice a year but I truly hate having to reset my own body clock. It messes me up. I feel sleep deprived. It takes weeks to get back on schedule. It JUST AIN’T WORTH IT. So… we will “spring ahead” in the spring and I’ll painfully, slowly, and begrudgingly adjust my internal clock accordingly. Eventually I’ll get up an hour earlier. But then in the fall when we “fall back,” – when I normally would have gained an hour of sleep – I’m not going to get up an hour later like I did this year. I’m going to continue going into work at the same time I would have gone in: as if the shift had not happened at all. That means I’ll have to set my alarm clock for an hour earlier during the winter. I’ll arrive at 7 am and leave at 4 pm. My body will thank me for it. I won’t feel like I’m slowly going insane. I will choose to stay on DST year-round because I like having light later in the day all the time. Who’s with me?

Carlos Dominguez at Work

Carlos Dominguez gave a great talk today at work. I like his style, philosophy, and what he had to say. Because of how my brain works, I thought he was saying “gen wires” or “gen wireds” when he was actually referring to “gen Y’ers.” Ha. I guess the former was more appropriate, as we are wired in. Being on the cusp of Y myself, I think I can help bridge the gap a bit between the pre-gen-Y’ers and the real younguns.

At any rate, Carlos is a great speaker and I encourage you to seek him out.