Some Word of Mouth Marketing: Biting Back at Poor Customer Service

Some word of mouth marketing itself led me to the book Word of Mouth Marketing by Andy Sernovitz. So far I’m enjoying it and learning from it. And here’s some unsolicited marketing from myself to you. (Warning: it’s not all that positive. But it’s free and honest.)

1. Sahara VW Customer Satisfaction Review: POOR

My car broke down in Vegas last week. Actually, I was past Vegas but Sahara VW in Vegas was the closest dealership. It turns out I needed a new fuel injection pump. This was last Monday that my car broke down. They called me the next day and gave me a ridiculously high quote on fixing the IP, plus they wanted to put on a new timing belt, vacuum hoses, and fix the leaky CV boots. I told them, “just the IP, thanks,” and they said it would be until that Friday that they got the part in! So I got a round-trip flight home ‘cause I sure wasn’t going to stay in Vegas for a whole week doing nothing.

Strange Metathoughts

I have the strangest thoughts when I’m drifting in and out of consciousness. Here are a few of the things I’ve written down recently:

  • dogs vs. doors

  • “Your beauty paralyzes me.”

  • BareBones Airlines: “Where service is our number two priority.” (The first is saving money, of course.)

Over Snowed Under

This is the fifth weekend in a row it’s snowed in Denver. I’m tired of snow. I want it to go away. I want to be able to wash my car, which once was silver. It is now dirt colored. I want to be able to walk from point A to point B without needing ice cleats. I don’t want to shovel again.

Someone Else Is Clever

Someone else now has a blog with the title “phil’s osophies.” Looks like it was started on or around December 7, 2006. However his does not have the cool little ™ symbol; that should distinguish us. :)

Wordpress is a good platform for blogging. I experimented with it a while ago, during my days of wild webserver software experimentation.

Just About Justification

Humans can justify just about anything. It’s what we’re good at. It keeps us sane and makes us crazy.

The price we pay for sentience, I guess. Lower animals do not understand therefore do not comprehend therefore needn’t make sense of the world. But on the other hand, we’re not scared of vacuums.

In a Flury over Snow

It was 10:41 in the morning when the snow began to fall at my house in Lakewood. Many people were still bitter over the fact that another storm was moving in: the second blizzard in as many weeks. Instead of giving it the cold shoulder, however, I decided to stay home and do what I normally do: work from home.

If this signals a global climate change then we should buy more snow plows and snowshoes.

A Few Parting Shots

Final pictures from “backstage.” No, that’s actually a utility closet.

“The Pee Protectors”

“The Powers That Pee”

“Two (Lovely) Ladies”

“Getting a Leg Up on the Rebellion”

A Eulogy for Urinetown

It shall forever live in the hearts and minds of those who created it and those who came to watch it. It was a strange little show, full of quirks and its own special problems. But the only problem the family of cast members faced as the audience applauded their bows for the last time was when they would see each other next: for some it would be later that week, perhaps for others it would be never again.

In the end it matters not if the show was good or great: those of us in it loved it for what it was. It is the poor actor’s opiate, better than common drugs or booze: the thrill and challenge of creating that brief spark of life on stage that all too quickly flickers away and is gone.